Freight claims
File a freight claim with SF Distributors.
If freight handled through SF Distributors was lost or damaged, our claims team can help you begin the claim process and make sure the right documentation reaches the appropriate carrier.
Before you start
Have these details ready
Providing complete information up front helps us review the claim and move it to the carrier without unnecessary back-and-forth.
- Your SF shipment or BOL number
- Carrier PRO number, if available
- Delivery date and a brief description of the loss or damage
- The amount being claimed and supporting commercial invoice or value documentation
- Delivery receipt or proof of delivery
- Clear photos and any other supporting documents relevant to the claim
What happens after you start a claim?
SF Distributors reviews the information provided, coordinates the filing with the applicable carrier, and communicates claim updates as they become available. Starting or submitting a claim does not mean the carrier has accepted liability or approved payment.